SHIPPING & RETURNS
Blind Box refers to the type of packaging that keeps the collectable toy as a mystery until it is opened. After opening the blind box, customers can not request a refund or exchange due to personal preference.
Blind boxes typically come in series that shows a collection; some figurines are rarer to find than others, these are referred to as "secret", "hidden" or "chase" figures.
A whole box contains 12 no-repeated basic figures. If there is a secret figure in the box, one basic figure will randomly be replaced.
The probability of the hidden items is based on the total production quantity of the blind box series. Therefore, even if purchased the whole box, there is no guarantee that the hidden items will be included.
Blind box products are art toys. Please be aware that there is no absolute perfection. Small defects (included uneven colouring, slight scratches, paint peeling, bubbles etc.) in the crafting process are normal.
Blind box products with serious defects can be replaced with the same product. Festival/limited series blind boxes can’t be replaced after three months of discontinued sales.
If there are special instructions for special products of the blind box series, the instructions for the special products shall prevail.
All orders are shipped within 1 working day (24 Hrs) after placing your order. If the order is received after 1 pm, the order will be dispatched on the next working day.
The order which is placed over the weekend (Sat & Sun) will be shipped on the next available working day (i.e Mon).
Bank Holidays will affect the shipment of the order. After these special weekend periods, the order will be shipped on the next available working day (i.e Tues).
The tracking number will be provided when the order has been shipped.
Mogic is happy to accept any unwanted items from consumers for refund, within 14 days of purchase, providing the following terms are met:
All packaging must be intact and not be unboxed so that the item is in a re-saleable condition
You are able to provide a valid proof of purchase – this can be a copy of your receipt from the store or your confirmation email
Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
If you wish to cancel or change the order before dispatch, please reach out to Mogic via ''firstname.lastname@example.org'' instantly, in this situation the order will not be charged. After dispatching, you will be asked to pay the return postage.
Please contact our customer services team for any enquiries regarding the order via ''email@example.com''.
Credit / Debit Cards